Company Information
PocketMD, LLC. is a privately held
company founded in Palm Beach, Florida. The
company develops, markets and sells miniature CDs that
are called PocketMD CDs. The company obtains your medical
information through a HIPAA compliant method then digitizes
your records onto a credit card size CD that fits in any
computer that has a CD drive. The CD contains the software
that allows the user to view all of the data that you
have placed onto the CD. The information can be customizable
to each patient's need.
Our Mission
"Your Medical Records and
Physician in Your Pocket". Our company's mission
is to provide a business card mini PocketMD
CD for every health related individual in the world.
We want to provide our customers with superlative service
and impeccable quality. We believe that our service could
one day save your life!
Objective of the Company
The company's vision is to provide
a patient PocketMD
CD to every person who has had any medical interactions
and who wants to have their most current information
available with them at all times. We plan to have the
information translated into every possible language and
have the ability to upgrade a PocketMD
CD throughout the year, even with multiple physicians.
Security and Privacy
The Health Insurance Portability
and Accountability Act of 1996 (HIPAA), mandates standards
and requirements for maintenance and transmission of health
information that identifies individual patients. HIPAA
specifies that all healthcare organizations that maintain
or transmit electronic health information must comply
with these standards. PocketMD's compliance officer and
compliance committee will ensure that the HIPAA regulations
are properly addressed in individual implementation of
the software utilizing the best encryption solutions available.
It is the policy of PocketMD
to preserve the integrity and the confidentiality of protected
health information (PHI) pertaining to our clients. The
purpose of this policy is to ensure that our business
practices will strive to protect the confidentiality of
the Personal Health Information (PHI) of our clients to
the highest degree possible. Our Clients need not worry
about providing information to PocketMD for the sole
purpose of creating a portable digital medical record.
PocketMD
will in fact:
Collect PHI from Health
Providers with HIPAA Compliant client / patient authorizations,
use and disclose PHI only in conformance with current
patient covenants and / or authorizations, as appropriate.
PocketMD will not use or disclose PHI for uses outside
of PocketMD's sole stated purpose of creating a portable
digital medical record for the client, and as such will
not use this information for marketing, employment, life
insurance applications, etc. without an authorization
from the patient.
Recognize that our clients
have a right to privacy. PocketMD
business practices will respect the patient's individual
dignity at all times. PocketMD
will respect client's privacy to the extent consistent
with providing the highest possible quality service in converting
PHI to a portable digital medical record and
with the efficient administration of the facility.
PocketMDwill implement
reasonable measures to protect the integrity of all PHI
maintained about our clients.
PocketMD
will treat all PHI as sensitive and confidential, and will not
disclose PHI data unless the patient (or his or her authorized
representative) has properly authorized the release, or
the release is otherwise authorized by law.
Customer Service
PocketMD
customer service was designed and is supervised by
an experience medical staff consisting of a physician
and an individual that has more than 24 years experience
in the medical field. The combined medical experience
on the management side of the business exceeds 100 years!
Our quality control programs that have been written and
trained to our staff will insure the quality is our number
one mission within our company. Our customer service will
consist with the first line of response which will be
to answer any of your concerns via our 24 hour / seven
days per week on-line customer service. We guarantee that
you will receive a response within 24 hours from the time
we received your request. In addition, we will make available
a live customer service department to answer your questions
and concerns. Our focus is to "Do whatever it takes to
make you Happy" philosophy.
